Returns & Exchanges
At VIORI, we want you to love your hair care journey as much as we do, which is why we offer a 30-day satisfaction guarantee on all our rice water beauty products. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your routine is perfect.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the products are protected for transit back to our facility.
Ship It Back
Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing